Data Deletion Instructions
Last updated: October 26, 2026
How to Delete Your Data
You can request deletion of your data at any time. Here's how:
Option 1: Through Your Account
Follow these simple steps to delete your account and all your data:
- Sign in to your Yeksa.nl account using your email and password
- Open your Dashboard - you'll see it right after you log in
- Go to "Connections" from the left sidebar menu
- Disconnect any connected Instagram accounts - click on each connection and remove it
- Send us an email at privacy@yeksa.nl asking to delete your account permanently
- We will process your request and confirm removal from the active application database after verifying account ownership
Important: Disconnecting removes the selected account's tokens, messages, conversations, cached comments and queued events from our active database. You can also email us directly if you cannot sign in. We acknowledge requests within 7 business days and aim to complete them within 30 days.
WhatsApp Business numbers
To end our access to a WhatsApp Business number and delete its data:
- Disconnect the number in the service where you connected it, or
- Remove our app in Meta Business Settings: open your business portfolio, go to Integrations, then Connected apps, and remove the app. Meta informs us and we stop all access.
- We then delete the number's access token, PIN, queued events and customer-window timestamps. WhatsApp message content is not stored by us after delivery.
Option 2: Contact Us
Send an email to privacy@yeksa.nl with the subject "Data Deletion Request" and include:
- Your account email address
- Confirmation that you want to delete all your data
What Gets Deleted
When you delete your account, we will permanently delete:
- Your account information
- All connected Instagram connections
- All stored messages and conversations
- All associated metadata
- Cached Instagram comments and queued webhook events associated with your account
- Stored Instagram access tokens; if remote revocation fails, we also show how to remove Yeksa in Instagram settings
- Stored WhatsApp business tokens and registration PINs, queued WhatsApp events and customer-window timestamps
- Account-linked data in our active application database
Processing Time
We will acknowledge your data deletion request within 7 business days and complete the deletion process within 30 days of receipt. You will receive a confirmation email once your data has been deleted.
Contact
If you have any questions about data deletion, please contact us at privacy@yeksa.nl